Introduction

Welcome to the Help and FAQ page of RM-Parts! We're delighted to have you here. This page serves as your go-to resource for finding answers to common questions and getting assistance with any aspect of your shopping experience.

Navigating through the world of car parts and accessories can sometimes be daunting, but we're here to make it as smooth and effortless as possible for you. Whether you're a seasoned enthusiast or a first-time buyer, our goal is to provide you with the support and information you need to make informed decisions and enjoy a seamless shopping experience.

In this section, you'll find a comprehensive list of frequently asked questions (FAQs) covering various topics such as ordering, shipping, returns, payment methods, and more. We've carefully curated these FAQs to address the most common queries that our customers encounter, ensuring that you have access to the information you need, right at your fingertips.

Our commitment to customer satisfaction extends beyond just providing quality products. We believe in building long-lasting relationships with our customers by offering exceptional service and support every step of the way. Whether you have questions about a specific product, need assistance with placing an order, or require help with a post-purchase issue, our team is here to assist you promptly and efficiently.

We understand that your time is valuable, which is why we've designed this Help and FAQ page to be user-friendly and easy to navigate. Simply browse through the categories or use the search bar to find the information you're looking for quickly. If you can't find the answer you need here, don't hesitate to reach out to our dedicated customer support team for personalized assistance.

Thank you for choosing RM-Parts. We're excited to accompany you on your automotive journey and look forward to serving you with excellence every step of the way. Let's get started!

Frequently Asked Questions

What payment methods do you accept?

Come to our page “Payment methods” and read information about payment providers.

Will this item fit my car?

If you are not sure, whether a certain item would fit your car - please contact us through any of the contact forms you can find on the product page or the site contact info.

Our specialized product managers will be glad to assist and help you find what you need. (Answer time is within 1 working day). If you already paid for your order and the part will not fit your vehicle, we will issue you an instant refund.

• Contact information: including your name, email address, telephone number, and shipping address.
• Payment information: if you choose to pay using PayPal, Stripe, or bank transfer, we collect the necessary payment details to process your transaction.

HOW I CAN RETURN AN ITEM?

Buyer has 14 calendar days to return an item from the date he has received it.

To be eligible for a return, item must be unused and in the same condition that buyer received it.

Item must be in the original packing (factory sealing should not be damaged).

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

For more information visit out page “Terms and Conditions”

Why can't I choose the delivery method?

In the event that our system is unable to automatically calculate the shipping costs for your order based on its total dimensions and weight, there's no need to worry! Our dedicated team of managers closely monitors such situations and will promptly reach out to you.

Rest assured that we will swiftly calculate the shipping costs, taking into account your specific requirements, and update the order status to "Awaiting payment." Typically, this process is completed within one working day, ensuring minimal delay in finalizing your order.

When will I get my order?

The delivery timeframe varies depending on the status of each item within your order:

"In stock, Ready to ship": This indicates that your item is readily available for shipping and will typically be processed and dispatched within approximately 24 hours.

"In stock, Handling time: X working days": With this status, your order will progress through the final shipping stages within the specified timeframe, as indicated by the handling time.

"Vendor order, Handling time X working days" For items designated as special orders, they carry a unique status within our system. This status does not assure the local availability of the items, and in some cases, we may need to procure them from our trusted partners. As a result, certain items may experience an extended handling time. However, please be assured that our managers meticulously oversee such orders with heightened attention to detail. Should you have any questions or require further clarification, our team is readily available to assist you. Your satisfaction is our utmost priority.

Please note that all orders commence handling following confirmation of payment.

Where do you ship the items from?

All orders are shipped from our warehouse located in Riga, Latvia. Please note that our warehouse does not offer local pickups, and all items from our extensive assortment are exclusively available for purchase online.

How to track my package?

Upon the shipment of your item, you will promptly receive a notification that includes a tracking number. To monitor the progress of your package, kindly visit either the website 17track.net or parcelsapp.com and input the tracking number into the designated courier box. Simply click "track" to access real-time updates regarding the status and location of your shipment. For Standard Post shipments, we recommend utilizing the "Post/EMS (with USPS)" section for tracking purposes. Should you have any questions or require assistance at any point, please do not hesitate to reach out to our dedicated customer support team. We are here to provide the assistance you need, ensuring a smooth and satisfactory shopping experience.

Additional Help Resources

Providing you helpful links to other resources:

Contact Us page

Shipping Information page

Payment Methods page

Information about returns

Conclusion

Thank you for exploring our Help and FAQ page! We hope this resource has been valuable in addressing any questions or concerns you may have had. At RM-Parts, we are committed to providing exceptional customer service and ensuring your satisfaction throughout your shopping journey.

Should you require further assistance or have additional inquiries not covered in our FAQ section, please do not hesitate to reach out to our dedicated customer support team. We are here to assist you every step of the way and are committed to resolving any issues promptly and efficiently.

Your feedback is incredibly important to us as we continuously strive to improve our services and meet the needs of our valued customers. If you have any suggestions, comments, or feedback regarding our Help and FAQ page or any other aspect of your experience with us, we would love to hear from you.

Thank you for choosing RM-Parts. We look forward to serving you and ensuring your automotive needs are met with excellence. Happy shopping!